Using science to make truly tappable user interfaces

You know that feeling even if you can’t name it — the mix of frustration and annoyance when you’re using a touch interface that you can’t quite get to work correctly. When you feel like you have to touch delicately just to trigger _that_ command that’s _right there_ in plain sight.…

How to fix a bad user interface

Hey! This is an excerpt from my book Designing Products People Love, which was published by O'Reilly in January 2016. Learn more about the book and the 20+ product designers from Facebook, Twitter, Slack, etc. who were interviewed about how they work. Have you ever experienced a user interface that…

How to design for thumbs in the Era of Huge Screens

After years of resistance, Apple’s iPhone 6 announcement last week officially signaled the Dawn of the Era of Huge Screens. And it’s going to crash into existence in a big way. Just this Monday, Apple announced that they’d sold over four million pre-orders for the phones the…

What product designers can learn from iOS 8's iMessage changes

If you build products for a living, there’s a lot to learn from iOS 8's iMessage changes — both on the user interface side and on the customer development side. (Note: I’m not going to speculate whether or not Apple is gunning for Snapchat or other ephemeral messages services.…

How to build interactive prototypes

As product designers, it's not hard to see that our world is changing. We're transitioning from a Web-based point-and-click world to mobile, where all the cutting-edge design is now happening. Instead of a click, it's a tap. Or a gesture. Or a swipe. Or a who-knows-what. We can't continue building…

How Secret uses your Address Book

Nobody wants to "follow their friends" anymore when signing up for mobile apps. In its place, the Address Book is beginning to reign. Secret is one of the first anonymous and non-messaging apps to rely exclusively on your Address Book as its primary social graph. This is a…

Facebook Paper's gestural hell

Facebook's release of Paper yesterday on the App Store breaks a string of uninspired releases outside of Instagram, and has many believing it's a glimpse into the future of mobile interaction. But there's one problem: if this is the future, it's going to hurt. And I mean physically. There's no…

Content is the hero

As tastes change, technologies evolve, and the expectations of our customers shift, the way we design products is frequently subjected to the whims of the moment. We discover better ways to strip away the layers, the steps, the complexity — to deliver what our customers really want: The content.…