Using science to make truly tappable user interfaces

You know that feeling even if you can’t name it — the mix of frustration and annoyance when you’re using a touch interface that you can’t quite get to work correctly. When you feel like you have to touch delicately just to trigger _that_ command that’s _right there_ in plain sight.…

How to fix a bad user interface

Hey! This is an excerpt from my book Designing Products People Love, which was published by O'Reilly in January 2016. Learn more about the book and the 20+ product designers from Facebook, Twitter, Slack, etc. who were interviewed about how they work. Have you ever experienced a user interface that…

How to design for thumbs in the Era of Huge Screens

After years of resistance, Apple’s iPhone 6 announcement last week officially signaled the Dawn of the Era of Huge Screens. And it’s going to crash into existence in a big way. Just this Monday, Apple announced that they’d sold over four million pre-orders for the phones the…

How to build interactive prototypes

As product designers, it's not hard to see that our world is changing. We're transitioning from a Web-based point-and-click world to mobile, where all the cutting-edge design is now happening. Instead of a click, it's a tap. Or a gesture. Or a swipe. Or a who-knows-what. We can't continue building…

Content is the hero

As tastes change, technologies evolve, and the expectations of our customers shift, the way we design products is frequently subjected to the whims of the moment. We discover better ways to strip away the layers, the steps, the complexity — to deliver what our customers really want: The content.…

Creators live on the fringe

The world's most successful creators unabashedly pursue their interests no matter where they go. They're unashamed about the subcultures, the ideas and the people to which they're exposed because of it.…